After meeting Barb she changed my life, helping me to reach deeper and find out how to be the person and player I wanted to be even with my set backs with post-concussion & outside obstacles. I am forever grateful for the ongoing support and help I was lucky enough to receive from my coach and mentor Barb Egan.
Frequently Asked Questions (& Answers) About Counselling
We can appreciate where you are and the questions you may have when considering counselling. We hope this can answer some of your questions, but please feel free to contact us with any as well.
Are you taking new clients?
Yes! We are a team of like-minded therapists, so you can can find the right fit with your therapist and schedule. Meet us, See our availability, and Book an Appointment here.
What is your availability?
- Do you have availability on the weekends and evenings? (Yes).
- 30 minute therapy sessions are also available for those with a time or financial constraint.
How do I get started?
Click on the Contact button here to book in for an Online Counselling appointment to get started or fill out the form/email me to answer any questions, or schedule a free 10 minute consultation.
You can view my availability and book directly in with my booking system Jane App on my Contact page. Once you reach out, I will answer any questions you have. Upon booking, you will also be able to fill out the Intake and Consent Form directly online where you state some information (name, date of birth, etc. like at a doctor’s office) and “reason for counselling”, which is all confidential. You can share in as much or as little detail as you feel comfortable; that is what our first session is for and I will help facilitate that. Other areas of confidentiality are also covered here. You are able to review and sign the information surrounding counselling such as confidentiality, cost & coverage, as well as the 24-hour cancellation policy. We will review this together in our session as well.
What are counselling sessions like, especially the first one? What will I even talk about?
The first session is mostly to get to know each other and establish connection and trust as those are the most significant factors in the therapy process for success. The majority of therapists are skilled in techniques to help you, but the most important factor is that you feel comfortable and safe enough to open up and have a good connection with your therapist. As humans, we are created for connection. Healing does not happen in isolation or on our own. It happens in connection. And the safe connection in therapy can be one of the most healing relationships. I know it was for me, and I aim to be that for you.
For most people, they can feel nervous before the first counselling session. This is completely normal! I try to make you feel as welcome and comfortable as possible in a very relational and non-judgemental way.
Some people think
What will I talk about?” or
“How will I even start talking?”
Not to worry; I will often ask organic and guided questions to help you feel comfortable and open up to what you feel comfortable with (no pressure, and go at your own pace).
I also provide resources, reflection and journal prompts, apps, readings, podcasts, books, and other exercises between sessions to help you practice and continue growing. My goal is to empower you with practical tools to enhance your life so that they fit into your real life and real relationships.
How much do your services cost?
- The fee for a 1-hour individual online therapy session is $125 + 5% GST ($131.25 total).
- The fee for a 30-minute individual online therapy session is $75 for those with a time or financial constraint.
- Other service options are listed on our booking link. Couples and Family counselling is $150.
- Speaking Events are tailored to your unique event and time.
What methods of payment do you accept?
Currently as all counselling is online. We accept e-transfer prior to the session. When in office, I accept e-transfer, credit or debit cards, and cash. Payment is made prior to the session.
- Individual Online Therapy is $125 + 5% GST = $131.25 / hour
- Individual Online Therapy 30-minute session = $75
- Walk & Talk Therapy: $140/hour
- Couples Therapy or Family Therapy: $150/hour
Payment can be made via e-transfer prior to the session to your therapist.
- [email protected] for Barb Egan
- [email protected]
comif working with Tamara Smith) prior to the session.
- [email protected] if working with Shenaya Matvieshen
Do you take insurance?
While I do not direct bill for extended benefit plans, many insurance plans provide mental health coverage. You pay for the session and submit the receipt with my license number for reimbursement. I am registered with many insurance companies like Green Shield or Pacific Blue Cross, so the reimbursement time is quite quick and the process is quite conveniently done through their app or website.
If you are unsure if your benefits cover counselling with a “Registered Clinical Counsellor”, I recommend calling your insurance company directly. Important questions to ask are, “What are my mental health benefits and amount?” and “Do you cover counselling with a Registered Clinical Counsellor?”
If you do not have coverage or have used all of your coverage, many clients still pay out of pocket. You will never regret investing in yourself!
I do work with specific third party organizations that I will direct bill to such as
- Crime Victim Assistance Program (CVAP), and
- Doctors of BC Physician Health Program for physicians, residents, and medical school students.
Clients are responsible to cover the remaining amounts.
How does scheduling work?
You can view my availability and book in directly. During our initial session we will discuss your reason for counselling and goals for counselling to determine the frequency and duration. Ultimately, it is up to you and personalized to you and your unique needs. Especially initially, many clients seeking counselling for anxiety, stress, depression, performance or relational issues will want to meet weekly or biweekly to gain traction and momentum in their new skills. This will not always be the case and will get to a point of a longer duration between appointments until you are at a stable and thriving place to no longer require them. However, you are always welcome to return at any point in your life and for check-ins. I highly recommend that weekly standing appointments be booked on a monthly basis to maintain consistency. I do offer weekend counselling appointments and evening counselling appointments.
How does Online Counselling work?
See my post on Online Counselling here. For Online Counselling you will be emailed a secure link for our online session. This is in congruence with Canadian Healthcare and patient privacy laws. You simply click on the link and begin. It does work best in Google Chrome on a browser, or by downloading the Jane app on your phone. All information on this is in the Intake section once you book an appointment as well.
What is your cancellation policy?
Your session is reserved specifically for you. If you are not able to keep your appointment, I require a 24-hour notice. If this is not possible, you will be charged the regular session fee. Sickness and emergencies are exempted at my discretion.
Is counselling right for me?
Absolutely. We all have “stuff” and can benefit from counselling. I work with all types of people and “stuff.” I am affirming of all backgrounds, lifestyles, religions, and people. Nobody is perfect; everybody is welcome. You are welcome here. I primarily work with men and women who are generally high-functioning and looking for help in areas such as relational difficulties, stress, anxiety, depression, and performance issues (sport, work, confidence).
If you are thinking to yourself “I want more for myself and my life and I don’t know where to start” you’re in the right place!
The right fit is the most important part of therapy. Meet us, See our availability, and Book an Appointment here.
How often should I be in therapy and how long does therapy last?
This is unique to you and your unique situation and goals. The length of time varies greatly between clients and what issues they are working through. The goal is to get you to a place where you are stable, empowered and consistently applying these tools to be who you were created to be and come more alive in these areas. For most anxiety, stress, or depression situations, the minimum number of sessions that I typically see clients for is 6-8 sessions to really form new ways of thinking and coping through Cognitive Behavioral Therapy (CBT). However, this may be more or may be less depending on your unique situation and goals. You are always welcome back at any time and for check-ins.
How does confidentiality work?
This is covered extensively in the Intake and Consent form and within our first session. In accordance with healthcare patient privacy laws, all information shared within our session is strictly confidential unless you give written consent for me to share information with a third party. Other exceptions to break confidentiality are if I become aware that there is imminent harm to you or someone else, or if there is any instance of unreported child or elder abuse.
As per my background of athletics, I value a team approach. Therefore, I am happy to work with your medical doctor, naturopath, physiotherapist, chiropractor, and other practitioners to ensure the best possible team care for you with and only if you give your consent. You do not have to. Especially if you are considering medication, I am happy to work closely with your medical professional (naturopath, family doctor, or psychiatrist, etc).