I am able to engage and connect in a very authentic way in our Online sessions. I actually feel like I can be more open and vulnerable, leading to more self-awareness and growth.

We can appreciate where you are and the questions you may have when considering counselling. We hope this can answer some of your questions, but please feel free to contact us with any as well.
Yes, we offer flexible online and phone counselling throughout British Columbia, and in-person counselling in Kelowna, British Columbia. Our offices are located at 1855 Kirschner Road, suite 370.
Yes! We are a team of like-minded therapists, so you can can find the right fit with your therapist and schedule. Meet us, See our availability, and Book an Appointment here.
See Barb’s Availability and Book an Appointment Here:
Add yourself to Barb’s Cancellation here
See Shenaya’s Availability and Book in Here
See Laura’s Availability and Book in Here
Click on the Contact button here to book in for an Online Counselling appointment to get started or fill out the form/email us to answer any questions, or schedule a free 10 minute consultation by emailing any of us directly.
You can view our availability and book directly in on our booking link http://www.alivecounselling.janeappcom. You can also fill out the Contact form Once you reach out, we will answer any questions you have. Upon booking, you will also be able to fill out the Intake and Consent Form directly online where you state some information (name, date of birth, etc. like at a doctor’s office) and “reason for counselling”, which is all confidential. You can share in as much or as little detail as you feel comfortable; that is what our first session is for and we will help facilitate that. Other areas of confidentiality are also covered here. You are able to review and sign the information surrounding counselling such as confidentiality, cost & coverage, as well as the 24-hour cancellation policy. We will review this together in our session as well.
The first session is mostly to get to know each other and establish connection and trust as those are the most significant factors in the therapy process for success. The majority of therapists are skilled in techniques to help you, but the most important factor is that you feel comfortable and safe enough to open up and have a good connection with your therapist. As humans, we are created for connection. Healing does not happen in isolation or on our own. It happens in connection. And the safe connection in therapy can be one of the most healing relationships. I know it was for me, and we aim to be that for you.
For most people, they can feel nervous before the first counselling session. This is completely normal! We try to make you feel as welcome and comfortable as possible in a very relational and non-judgemental way.
Some people think
What will I talk about?” or
“How will I even start talking?”
Not to worry; we will often ask organic and guided questions to help you feel comfortable and open up to what you feel comfortable with (no pressure, and go at your own pace).
We also provide resources, reflection and journal prompts, apps, readings, podcasts, books, and other exercises between sessions to help you practice and continue growing. Our goal is to empower you with practical tools to enhance your life so that they fit into your real life and real relationships.
Meet us, See our availability, and Book a Consultation or Appointment here.
As per the fee recommendation for registered clinical counsellors in British Columbia are found on our governing body, British Columbia Association of Clinical Counsellors (BCACC) ‘s website here.
What is the cost to see a Registered Clinical Counsellor?
BCACC recommends the following fee ranges:
Individual therapy (in person or online per 50 minute session) – $135.00 – $150.00
Couples | Family therapy (in person or online per 50 minute session) – $150.00 – $175.00
This scale should be used as a guideline only. Costs will vary per counsellor. Please verify rates with your counsellor directly.
Will a Registered Clinical Counsellor be covered under my extended health plan?
Every plan is different. Contact your plan provider before your first session to ensure that your plan covers the Registered Clinical Counsellor (RCC) designation.
Will Registered Clinical Counsellors charge a sliding fee scale?
It is up to the counsellor if they wish to use a sliding fee scale. Please verify this with them directly.
There are various sessions and therapist options to fit best with your situation, schedule and budget. All are listed in detail on our books site, www.AliveCounselling.JaneApp.com
Payment can be made via etransfer to [email protected] prior to the session. We do have a credit card option, but do have to charge the 3.5% processing fee. We also accept cash
Currently as all counselling is online. We accept e-transfer prior to the session. When in office, we accept e-transfer, credit or debit cards, and cash. Payment is made prior to the session.
Payment can be made via e-transfer prior to the session to [email protected] and you will get an emailed receipt.
While we do not direct bill for extended benefit plans, many insurance plans provide mental health coverage. You pay for the session and submit the receipt with my license number for reimbursement. I am registered with many insurance companies like Green Shield or Pacific Blue Cross, so the reimbursement time is quite quick and the process is quite conveniently done through their app or website.
If you are unsure if your benefits cover counselling with a “Registered Clinical Counsellor (RCC)”or “Certified Clinical Counsellor (CCC)” I recommend calling your insurance company directly. Important questions to ask are, “What are my mental health benefits and amount?” and “Do you cover counselling with a Registered Clinical Counsellor?”
If you do not have coverage or have used all of your coverage, many clients still pay out of pocket. You will never regret investing in yourself!
I do work with specific third party organizations that I will direct bill to such as
Clients are responsible to cover the remaining amounts.
You can view our availability and book in directly. During our initial session we will discuss your reason for counselling and goals for counselling to determine the frequency and duration. Ultimately, it is up to you and personalized to you and your unique needs. Especially initially, many clients seeking counselling for anxiety, stress, depression, performance or relational issues will want to meet weekly or biweekly to gain traction and momentum in their new skills. This will not always be the case and will get to a point of a longer duration between appointments until you are at a stable and thriving place to no longer require them. However, you are always welcome to return at any point in your life and for check-ins. We highly recommend that weekly standing appointments be booked on a monthly basis to maintain consistency. We do offer weekend counselling appointments and evening counselling appointments.
See the post on Online Counselling here. For Online Counselling you will be emailed a secure link for our online session. This is in congruence with Canadian Healthcare and patient privacy laws. You simply click on the link and begin. It does work best in Google Chrome on a browser, or by downloading the Jane app on your phone. All information on this is in the Intake section once you book an appointment as well.
Meet us, See our availability, and Book an Appointment here.
Your session is reserved specifically for you. If you are not able to keep your appointment, we require a 24-hour notice. If this is not possible, you will be charged the regular session fee. Sickness and emergencies are exempted at our discretion.
Absolutely. We all have “stuff” and can benefit from counselling. We work with all types of people and “stuff.” We are affirming of all backgrounds, lifestyles, religions, and people. Nobody is perfect; everybody is welcome. You are welcome here. We primarily work with men and women who are generally high-functioning and looking for help in areas such as relational difficulties, stress, anxiety, depression, and performance issues (sport, work, confidence).
If you are thinking to yourself “I want more for myself and my life and I don’t know where to start” you’re in the right place!
The right fit is the most important part of therapy. Meet us, See our availability, and Book an Appointment here.
This is unique to you and your unique situation and goals. The length of time varies greatly between clients and what issues they are working through. The goal is to get you to a place where you are stable, empowered and consistently applying these tools to be who you were created to be and come more alive in these areas. For most anxiety, stress, or depression situations, an average of approximately 6-8 sessions is often recommended to really form new ways of thinking and coping through Cognitive Behavioral Therapy (CBT). However, this may be more or may be less depending on your unique situation and goals. For trauma work, this may be longer understandably.
You are always welcome back at any time and for check-ins.
Therapy is so personal and personalized to you. We will work with you to personalize your therapy experience, frequency, and duration.
This is covered extensively in the Intake and Consent form and within our first session. In accordance with healthcare patient privacy laws, all information shared within our session is strictly confidential unless you give written consent for us to share information with a third party. Other exceptions to break confidentiality are if we become aware that there is imminent harm to you or someone else, or if there is any instance of unreported child or elder abuse.
As per my background of athletics, we value a team approach. Therefore, we are happy to work with your medical doctor, naturopath, physiotherapist, chiropractor, and other practitioners to ensure the best possible team care for you with and only if you give your consent. You do not have to. Especially if you are considering medication, we are happy to work closely with your medical professional (naturopath, family doctor, or psychiatrist, etc).
Client A
I am able to engage and connect in a very authentic way in our Online sessions. I actually feel like I can be more open and vulnerable, leading to more self-awareness and growth.
Jocelyne & Monique Lamoureaux
Team USA, Olympic Gold & Silver Medalists
Whether it’s on ice and or off ice training the mental component of the game is bigger than the physical at times. I believe in sport and in life there are always obstacles, extrinsic and intrinsic. The biggest and most important mental skill I think a person can have is the ability to rebound from mistakes, criticisms and doubt with the confidence that you have the ability to get the job done and to improve yourself every step of the way.
Client M
The work I have done with Barb has changed my life. With her help I learned that I was not only worthy but, capable of helping myself. Walking with her has been one of the most meaningful experiences I have ever had.” – Client M.
Client K
Highly recommend Barb! Very easy to speak with and effective at helping you understand how you can take action to to bring about positive life changes and to move past areas in life where you may feel a little ‘stuck’ “
Kate Kowalchuk
NCAA and CIS Goaltender
After meeting Barb she changed my life, helping me to reach deeper and find out how to be the person and player I wanted to be even with my set backs with post-concussion & outside obstacles. I am forever grateful for the ongoing support and help I was lucky enough to receive from my coach and mentor Barb Egan.
Client T
I love this option for my schedule with my sport. It can be difficult to balance school, work, practice, training, games, travel, and a social life. I am able to have my sessions in the evenings. I can also check in before big game weekends so that I feel confident and in the right headspace to perform.
Client C
At first I was skeptical of Online Counselling. However, I love the flexibility for my family and schedule. I’ve created a spot in my home, with my tea, and look forward to this time that I may not otherwise be able to fit in. It has made such a difference in my life and for my family’s life!
Shaemus McLeod
Goaltender for Humboldt Broncos
Serious athletes train both their bodies and minds for peak performance. Barb continues to be a motivational inspiration to me and my goaltending career both on and off the ice. She is not only an exceptional mental coach but takes the time to work through the personal trials of day to day life. I look forward to working with her for many years to come.
Stephanie Schaupmeyer
Captain, UBC Thunderbirds
In my 5 years with the UBC Thunderbirds, the discourse surrounding mental health as a high performance athlete has changed so much. I have learned that being mentally tough on the ice is inextricably linked with being mentally well in the other areas of your life. I learned that this idea of a strong, mentally unbreakable athlete just isn’t possible. We all need support at times, and it’s ok to ask for it. When I started actively working on my mental wellbeing just like I actively worked on my hockey skills is when I began to really feel mentally tough in other areas of my life.
Client J
I like how interactive our sessions are with exercises, materials to look at for a visual, and homework to complete and debrief together. The flexible hours allow me to take some power back over my schedule so that I am not as spread thin, but more fulfilled!